Solar System® AFOs is your partner in Orthotic product fabrication and care delivery services.We make every effort to provide the highest quality product available on the market in order to enable a positive outcome in the treatment of your patients. Orthoses are warranted against materials, workmanship, functionand fit for a period of 90 days following an initial 10 day period to allow for scheduling and fitting of the patient. At our discretion, we will repair, replace or modify the orthosis during this warranty period.
Damage due to extraordinary wear and tear, heat, loss, or use of the orthosis without the appropriate footwear are not covered under this warranty.Any problems experienced by the patient should be discussed with the practitioner or facility fitting the orthosis. Practitioners are urged to contact Customer Service immediately to discuss the appropriate course of action in cases where a simple adjustment or modification cannot rectify the issues.
In order to more efficiently process your returns, please contact Customer Service at 1-844-393-8162 to secure a Return Authorization or “RA” number. This number should be placed on the exterior of the box and any paperwork included with the orthosis.
SEND ALL RETURNS TO:
SOLAR SYSTEM® AFOS
5757 NW 151 STREET